FAQ

Welcome to Shaistar official store FAQ page. We’re here to ensure your experience is seamless from browsing to checkout and beyond. If you don’t find your answer here, feel free to contact us — our support team is happy to help.

1. Is this the official store for your fitness clothing and accessories?

Yes, this is our official online store. All of our fitness apparel and accessories are original, quality-tested, and shipped directly from our authorized warehouses and suppliers.

2. What types of products do you sell?

We specialize in high-quality fitness clothing and accessories, including:

Activewear (leggings, shorts, sports clothes, tanks, etc.)
Training gear
Home workout accessories (resistance bands, yoga mats, etc.)
Fitness lifestyle essentials

3. Do you offer international shipping?

Yes, we ship internationally to most countries. Shipping times and rates vary depending on your location and will be calculated at checkout.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to track your order at any time.

5. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided the items are unused, unworn, and in original packaging with tags. Please visit our Returns & Exchanges page for more details.

6. Are your products true to size?

Our products are generally true to size, but we recommend checking our detailed size guide available on each product page for the most accurate fit.

7. Is it safe to shop on your website?

Absolutely. Our website uses industry-standard SSL encryption to ensure your payment and personal details are secure. We also accept trusted payment methods for your peace of mind.